1. Warranty Disclaimer

Broken or cracked screens, physical damages, or previously tampered components are not covered under any warranty. Any repair or service conducted on your device may void any manufacturer’s warranty originally provided. Repairs do not reinstate or extend the manufacturer’s warranty.

2. No Warranty on Certain Conditions

We do not provide warranty coverage for devices damaged by water or liquids, devices that have been jailbroken or rooted, or those previously repaired by unauthorized technicians or third parties other than Simcoe Computers.

3. Repair Process and Risks

Repairs may require a software or hardware reset of your device. It is the customer’s responsibility to back up all important data prior to repair. Simcoe Computers is not liable for any data loss, including loss of jailbreak or root access, during or after repair.

4. No Refunds on Special Orders

Any special order parts or custom repairs are non-refundable once ordered or initiated.

5. Damage During Repair

If additional damage occurs to your device during the repair process, Simcoe Computers is not responsible unless the damage is directly caused by our technician’s negligence or error.

6. Device Access Requirements

All devices must be passcode unlocked (including but not limited to Windows login, BIOS passwords, screen locks, or cloud accounts like iCloud or Google accounts). Customers must provide any necessary passwords or credentials to allow proper testing and repair. Failure to do so may delay service or result in additional charges.

Last updated: October 2023

Terms & conditions

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Intellectual property and acceptable use

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Limitation of liability

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